What's New?

• We have introduced Chat Widget and Live Chat selection in the Customer Replied trigger. Previously users were able to create multiple Chat widgets and Live chats but there was no option to select the same in the Customer Replied Trigger.

• Now users can select the specific options from the respective dropdown.

How it Works?

• Add the Customer Replied Trigger.

• Add a filter and select Reply Channel as "Chat Widget" or "Live Chat".

• Add another filter and select "Chat Widget is" or "Live Chat is" based on the previous selection.

• All the options will be available in the dropdown to select from.

• Select the specific option from the dropdown.